Frequently Asked Questions
How do I book a ride?
Book online at /book-a-ride.html (60 seconds) or call 469-565-2101. You'll get confirmation within 30 minutes during dispatch hours.
Do you handle electric wheelchairs?
Yes, our vans accommodate electric wheelchairs with lift/ramp and professional securement. Please note electric wheelchair in booking.
What areas do you serve?
Dallas, Garland, Mesquite, Richardson, Plano, Irving, Grand Prairie, Arlington, Carrollton, Farmers Branch, Duncanville, DeSoto, Lancaster, Cedar Hill, Addison, Frisco, McKinney, Allen, Fort Worth + surrounding counties.
Can facilities schedule recurring rides?
Yes, we specialize in recurring – MWF/TTH dialysis, daily adult day care, weekly PT. Facility portal available with monthly reports.
What is included in door-to-door assistance?
Driver assists from door to vehicle, helps with wheelchair securement, transports, and assists to destination door. Door-through-door and stairs assistance available.
How much does it cost?
Pricing depends on distance, mobility type, round-trip, wait time, after-hours. No hidden fees. Get instant estimate when booking or call 469-565-2101.