Safety & Quality Standards
At MetaCare, safety, respect, and on-time performance are non-negotiable.
Safety
- • Pre-trip vehicle inspections daily
- • Wheelchair lift/ramp checks
- • Securement training for drivers
- • Maintenance logs + scheduled service
- • Incident reporting + review
- • Clean accessible vehicles
Quality
- • On-time pickup tracking (95%+ goal)
- • Professional communication + SMS updates
- • Family/facility notifications
- • Complaint resolution process
- • Monthly performance reports for facilities
- • Data-driven improvements via FYI alerts
Driver Standards
All drivers are background checked, trained in wheelchair securement, customer service, safety, HIPAA-aware operations. Uniform and professional appearance required. Ongoing coaching based on on-time %, complaints, compliments.